Shipping Policy

If the address provided to us upon checkout matches the exact address we shipped your order to you.It is the sole responsibility of the courier to deliver it to you. We are not responsible for lost or stolen packages. THE CUSTOM PBX does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. THE CUSTOM PBX ships worldwide at this time. CUSTOM PBX does not takes any responsibility in case of lost or damaged package.Customer should contact Courier service directly for any inquiry regarding order. Shipping rates are based on total number of items and location of buyer. These rates are subject to change without notice. Damage THE CUSTOM PBX will accept no liability for damaged products due to weather or shipping damage.

For Canada only: If the customer select "STANDARD DELIVERY WITHOUT TRACKING" option for the shipping their will be no confirmation of delivery will be provided.